Motion Digital Services

LAST UPDATED: OCTOBER 16, 2026

Privacy Policy

This Privacy Policy explains how Motion Digital Services ("Motion Digital Services," "we," "us," or "our") collects, uses, shares, and protects information when you visit motiondigitalservices.com, submit an inquiry, or use our live-chat features.

Information We Collect

We may collect the following categories of information:

• Information you provide: your name, email address, phone number, project brief, message, and any other information you choose to submit through a form, email, or live chat.
• Usage and device information: pages viewed, referral source, approximate location, browser type, device type, operating system, session information, and interactions with the website.
• Security information: IP address and technical signals used to prevent spam, fraud, automated submissions, and misuse. Our form rate limiter uses a protected hash derived from the IP address rather than including the raw IP address in inquiry emails.
• Cookies and similar technologies: identifiers used by analytics, security, and live-chat providers as described below.

How We Use Information

We use information to respond to inquiries, prepare proposals, provide requested services, operate and improve the website, understand website performance, protect our systems, prevent spam and abuse, maintain business records, and comply with applicable legal obligations. We do not use form or chat information for unrelated purposes without an appropriate basis.

Contact Forms and Email

When you submit a website form, the information you provide is transmitted securely to our server and emailed to query@motiondigitalservices.com. We use it to review and respond to your request. Please do not submit passwords, financial account details, government identifiers, medical information, or other sensitive personal information through our forms or chat.

Google Analytics

We use Google Analytics to understand how visitors find and use our website. Google Analytics may use cookies and collect information such as page views, session statistics, approximate location, and browser or device information. We do not intentionally send names, email addresses, phone numbers, or form-message content to Google Analytics. You can learn more in the Google Privacy Policy and use Google's Analytics opt-out browser add-on.

Google reCAPTCHA

Our forms use Google reCAPTCHA v3 to detect automated abuse. reCAPTCHA analyzes technical and interaction signals and returns a risk score to our server. Its use is subject to Google's Privacy Policy and Terms of Service.

Tawk.to Live Chat

We use Tawk.to to provide live chat. When the chat widget loads or you send a message, Tawk.to may process chat content, contact details you provide, IP address, device and browser information, and cookies needed to operate and secure the service. Tawk.to acts as a service provider for chat data and may process data in the United States. Review the Tawk.to Privacy Policy for additional details.

Cookies and Your Choices

Analytics and live-chat services may place cookies or similar identifiers on your device. You can block or delete cookies through your browser settings. Blocking cookies may affect analytics and chat functionality but should not prevent access to the main website content. Where applicable law requires consent before non-essential technologies are used, we will apply the relevant consent requirements.

How We Share Information

We may share information with hosting, email, analytics, spam-prevention, and live-chat providers only as needed to operate the website and respond to requests. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction subject to appropriate safeguards. We do not sell personal information for money.

Data Retention

We retain inquiry and business correspondence only for as long as reasonably necessary to respond, provide services, maintain records, resolve disputes, enforce agreements, and meet legal obligations. Analytics and chat information is retained according to our provider settings and the providers' applicable terms. We delete or anonymize information when it is no longer reasonably required.

Security

We use reasonable administrative and technical safeguards, including HTTPS, access controls, authenticated email delivery, spam screening, and rate limiting. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

International Processing

Our providers may process information in countries other than the country where you live. When required, those providers use recognized contractual or legal safeguards for international transfers.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection concerning your personal information, and to withdraw consent where processing relies on consent. To make a request, email query@motiondigitalservices.com. We may need to verify your identity before completing a request. You may also have the right to contact your local data-protection authority.

Children's Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us so we can review and delete it where appropriate.

Third-Party Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this policy as our website, providers, or legal obligations change. We will post the revised version here and update the date at the top of the page.

Contact Us

For privacy questions or requests, email query@motiondigitalservices.com.